SHIPPING & RETURNS
S H I P P I N G
All orders (excluding art prints and 2021 moon calendar) are shipped from Melbourne, Australia. Orders are dispatched within 4 business days unless otherwise stated.
Estimated delivery times are below:
(NOTE: please refer to the information in the FAQ about service impacts due to COVID-19. Delays of 2-4 weeks are to be expected for international deliveries.)
Australia: 2-7 business days
New Zealand: 6-10 business days
United States: 7-15 business days
Canada: 10-18 business days
Europe: 10-18 business days
Asia: 6-14 business days
Rest of the world: 12-20 business days
Australia: 1-3 business days
New Zealand: 3-7 business days
United States: 4-8 business days
Canada: 6-9 business days
Europe: 6-10 business days
Asia: 4-8 business days
Rest of the world: 8-12 business days
Art prints are shipped from either Printful 's United States, Europe or Australia centre, depending on the order. Prints are dispatched within 2-5 days and shipping can take around 2-7 business days domestically and around 7-18 business days internationally.
PLEASE NOTE: It is highly recommended that international orders (outside Australia) for Christmas gifts should be placed during the Christmas Sale (28 Oct to 8 Nov) to arrive in time.
Please understand however that there can still be no absolute guarantee of orders arriving in time for Christmas, due to this being a very busy and unusual time for postal services worldwide. Other than issues surrounding the pandemic already affecting delivery, there are also more gifts being bought online leading up to Christmas, and the increased parcel volumes for postal services can cause delays.
R E T U R N S
Orders that are unopened and unused can be returned within 30 days of purchase. Please contact me first (email@example.com).
During the pandemic, orders will take longer to arrive than usual, as postal services have been affected. Refunds will not be offered while an order is still in transit. If it is deemed lost by Australia Post, you have the option of a refund (minus shipping cost) OR replacement(s) of the ordered product(s) if you are willing to cover the shipping fee.
If your order arrived damaged, please email me with your order number and a photo of the damaged item. You will have the option to be issued a partial refund or be sent a replacement if you are willing to cover the shipping fee.
Conditions of return
Buyers are responsible for return postage costs. A refund can be processed once the returned item has been received.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I don't accept cancellations but please contact me if you have any problems with your order.