F A Q
All orders (excluding art prints and moon calendars) are shipped from Melbourne, Australia. Orders are dispatched within 4 business days unless otherwise stated.
Estimated delivery times are below:
Standard Tracked Shipping
Australia: 3-8 business days
New Zealand: 6-10 business days
United States: 7-18 business days
Canada: 10-22 business days
Europe: 10-20 business days
Asia: 6-14 business days
Rest of the world: 12-22 business days
Australia: 1-3 business days
New Zealand: 3-7 business days
United States: 4-8 business days
Canada: 7-12 business days
Europe: 7-12 business days
Asia: 4-8 business days
Rest of the world: 8-12 business days
Art prints are shipped from either Printful's United States, Europe or Australia centre, depending on the order. Prints are dispatched within 2-5 days and shipping can take around 2-6 business days domestically and around 7-15 days internationally.
PLEASE NOTE: It is highly recommended that international orders (outside Australia) for Christmas gifts should be placed by the end of the Christmas Sale (late October) to arrive in time. Express shipping is prioritised and also highly recommended!
Covid-19 is impacting international delivery, due to limited flights, social distancing requirements and increased parcel volumes.
Delays of around 2-3 weeks may occur for orders to the US, Europe and most international orders (outside Australia). Delays of a week may occur for orders within Australia.
Click here for further information and updates on Australia Post services during Covid-19.
Thank you so much for your patience and understanding.
All orders will have a tracking number, as during this time, orders will be sent as tracked parcels.
Please note: due to the impacts of Covid-19, the tracking may have delayed updates as parcels could be stuck in the backlog of mail, waiting at international departures for flights. Your order is not lost, it is just waiting.
Art prints and moon calendars shipped outside the United States will not be tracked.
The tracking number will be provided in your shipping confirmation email. Feel free to contact us (firstname.lastname@example.org) if you don't receive confirmation emails, but please check spam folder first.
Please contact me at email@example.com with your order number and a photo of the damaged item. You will have the option to be issued a partial refund or be sent a replacement if you are willing to cover the shipping fee.
Orders that are unused can be returned within 4 weeks of dispatch. Please contact us first (firstname.lastname@example.org).
During the pandemic, orders will take longer to arrive than usual, as postal services have been affected. Refunds will not be offered while an order is still in transit. If it is deemed lost by Australia Post, you have the option of a refund (minus shipping cost) OR replacement(s) of the ordered product(s) if you are willing to cover the additional shipping cost.
Conditions of return
Buyers are responsible for return postage costs. A refund can be processed once the returned item has been received.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We don't accept cancellations but please contact us if you have any problems with your order.
Yes! Please email me for further information: email@example.com
Most of my artworks (on Instagram, Pinterest, etc) are drawn with metallic pens on black or dark grey paper. The metallic pens I use are silver and bronze Uni Ball Signo pens and gold Uni Paint Marker. I sometimes also use real pressed flowers and plants.
My paintings are mostly acrylic paint on canvas.
Other artworks are drawn digitally on Adobe Photoshop with a Microsoft Surface Pro tablet and pen. I also create collages with photographs and drawings on Photoshop.