F A Q
All orders (excluding art print orders) are shipped from Melbourne, Australia. Orders are dispatched within 4 business days and currently will all be sent with tracking!
Estimated delivery times are below:
[NOTE: please refer to the information (in the next question) about service impacts due to COVID-19. Delays of around 3 weeks are to be expected for international deliveries.]
Standard Tracked Shipping
Australia: 3-8 business days
New Zealand: 6-10 business days
United States: 7-15 business days
Canada: 10-18 business days
Europe: 10-18 business days
Asia: 6-14 business days
Rest of the world: 12-20 business days
Australia: 1-3 business days
New Zealand: 3-7 business days
United States: 4-8 business days
Canada: 6-9 business days
Europe: 6-10 business days
Asia: 4-8 business days
Rest of the world: 8-12 business days
Art prints are shipped from either Printful 's United States or Europe centre, depending on the order. Prints are dispatched within 2-5 days and shipping can take around 2-6 business days domestically and around 7-15 days internationally.
Australia Post is still delivering but there are some service impacts.
Domestic delays of a few days are to be expected due to fewer domestic flights and increased volumes of mail.
International deliveries are impacted due to flight disruptions, cancellations and government restrictions. Delays of around 3 weeks are to be expected for orders from the US, Europe and most of the world. Express items will be given priority over Standard post items by Australia Post during this time.
Please note that tracking may not update for a couple of weeks as many parcels will be stuck in the backlog of mail, taking longer to leave Australia due to less international flights.
Unfortunately, Australia Post is unable to also deliver to some countries due to border closures. Some of these countries are Austria, Croatia, Norway, India, Pakistan, Iraq, Mexico, Egypt.
Click here for further information and updates on Australia Post services during Covid-19.
All orders will have a tracking number, as during this time, orders will be sent as tracked parcels.
Art prints shipped outside the United States or Europe will not be tracked.
The tracking number will be provided in your shipping confirmation email.
Please contact me at firstname.lastname@example.org with your order number and a photo of the damaged item. You will have the option to be issued a partial refund or be sent a replacement if you are willing to cover the shipping fee.
Orders that are unopened and unused can be returned within 30 days of purchase. Please contact me first (email@example.com).
Conditions of return
Buyers are responsible for return postage costs. A refund can be processed once the returned item has been received.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I don't accept cancellations but please contact me if you have any problems with your order.
Yes! Please email me for further information: firstname.lastname@example.org
Most of my artworks (on Instagram, Pinterest, etc) are drawn with metallic pens on black or dark grey paper. The metallic pens I use are silver and bronze Uni Ball Signo pens and gold Uni Paint Marker.
My paintings are mostly acrylic paint on canvas.
Other artworks are drawn digitally on Photoshop with a Microsoft Surface Pro tablet and pen.