F A Q
All orders (excluding art print orders) are shipped from Melbourne, Australia. Orders are dispatched within 4 business days and currently will all be sent with tracking!
Estimated delivery times are below:
[NOTE: please refer to the information (in the next question) about service impacts due to COVID-19. Delays of around 3-6 weeks are to be expected for international deliveries.]
Standard Tracked Shipping
Australia: 3-8 business days
New Zealand: 6-10 business days
United States: 7-15 business days
Canada: 10-18 business days
Europe: 10-18 business days
Asia: 6-14 business days
Rest of the world: 12-20 business days
Australia: 1-3 business days
New Zealand: 3-7 business days
United States: 4-8 business days
Canada: 6-9 business days
Europe: 6-10 business days
Asia: 4-8 business days
Rest of the world: 8-12 business days
Art prints are shipped from either Printful 's United States or Europe centre, depending on the order. Prints are dispatched within 2-5 days and shipping can take around 2-6 business days domestically and around 7-15 days internationally.
Covid-19 is impacting international delivery, due to limited flights, social distancing requirements and increased parcel volumes.
Delays of around 3-6 weeks are to be expected for orders from the US, Europe and most international orders (outside Australia). Delays of a week may occur for domestic orders within Australia.
Please note that tracking may not update for a few weeks as many parcels will be stuck in the backlog of mail, waiting at international departures for flights. Express post is given priority.
Unfortunately, Australia Post is unable to also deliver to some countries due to border closures. Some of these countries are Austria, Croatia, Norway, India, Philippines, Pakistan, Iraq, Mexico, Egypt.
Click here for further information and updates on Australia Post services during Covid-19.
Thank you so much for your patience and understanding.
All orders will have a tracking number, as during this time, orders will be sent as tracked parcels.
Please note: due to the impacts of Covid-19, tracking may not update for a few weeks as many parcels will be stuck in the backlog of mail, waiting at international departures for flights. Your order is not lost, it is just waiting.
Art prints shipped outside the United States or Europe will not be tracked.
The tracking number will be provided in your shipping confirmation email.
Please contact me at email@example.com with your order number and a photo of the damaged item. You will have the option to be issued a partial refund or be sent a replacement if you are willing to cover the shipping fee.
Orders that are unopened and unused can be returned within 30 days of purchase. Please contact us first (firstname.lastname@example.org).
During the pandemic, orders will take longer to arrive than usual, as postal services have been affected. Refunds will not be offered while an order is still in transit. If it is deemed lost by Australia Post, you have the option of a refund (minus shipping cost) OR replacement(s) of the ordered product(s).
Conditions of return
Buyers are responsible for return postage costs. A refund can be processed once the returned item has been received.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We don't accept cancellations but please contact us if you have any problems with your order.
Yes! Please email me for further information: email@example.com
Most of my artworks (on Instagram, Pinterest, etc) are drawn with metallic pens on black or dark grey paper. The metallic pens I use are silver and bronze Uni Ball Signo pens and gold Uni Paint Marker.
My paintings are mostly acrylic paint on canvas.
Other artworks are drawn digitally on Photoshop with a Microsoft Surface Pro tablet and pen.